SSISKCON

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FAQ

Frequently Asked
Questions

Products

Premium-grade stainless steel. All products are manufactured to export specification — consistent dimensions, load ratings, and finish codes across every batch.
Mirror Polished (finish code 32/629) is high-gloss and reflective — jewellery-like in quality. Brushed Satin (32D/630) is matte with a directional grain that hides fingerprints and suits high-traffic spaces. See our full Finish Guide for a side-by-side comparison.
Yes. All load ratings stated on our product pages are tested specifications, not marketing estimates. Every rating reflects actual tested performance under standard conditions.
Select products are available in custom sizes for large orders. Contact us with your requirements and we will advise on feasibility and lead times.
Yes, for trade customers. Register at our For the Trade page or email [email protected]. Technical spec sheets are available on request for all products.

Ordering & Shipping

Yes. US orders ship from our Jamaica, New York warehouse. In-stock items typically dispatch within 1–2 business days.
3–5 business days from our New York warehouse for in-stock items. Items marked "US Stock Available" on the product page ship from New York.
Yes, to 30+ countries from our India facility. Contact us for rates and lead times specific to your country.
No minimum for retail orders. Trade and bulk pricing is available from 50 units per SKU — contact us for volume quotes.
Yes. Tracking details are provided for all orders at dispatch. Contact [email protected] if you have not received tracking within 2 business days.

Payments

Credit and debit cards, and international payments via Razorpay. Additional payment methods are being added.
Prices are shown in your local currency based on your location. Payment is processed in USD. Your bank may apply a conversion rate — the exact amount charged will be shown at checkout.
Yes. All payments are processed through Razorpay's PCI-DSS compliant gateway. We do not store any card details.

Trade

Register at our For the Trade page. We review all applications within 1 business day and respond by email.
Yes, for qualified trade projects. Sample cost is refunded against your first order.
Yes. SSISKCON products are available on Amazon USA, Amazon India, and Walmart USA. Direct ordering from ssiskcon.com offers the fullest catalogue and best pricing.